Shipping Policy

House of Cars Virginia ships most in-stock orders the same business day or the next business day whenever possible.

Orders placed on weekends, holidays, or after daily carrier pickup may be processed on the next business day.

Preorders

Preorder items ship after House of Cars Virginia receives the product from the manufacturer or distributor and the order is ready for fulfillment.

We generally ship preorder items the same business day or the next business day after they arrive and are processed.

If an order contains both in-stock and preorder merchandise, the order may be held until all items are available for shipment. Customers who want in-stock merchandise shipped immediately should place those items in a separate order.

Manufacturer release dates, distributor schedules, allocations, transportation delays, and other circumstances outside our control may affect preorder arrival dates.

Please review our separate Pre-Order Policy for complete preorder terms.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error before your order ships, please contact us immediately at houseofcarsvirginia@gmail.com. We cannot guarantee that an address can be changed once an order has entered the fulfillment or carrier process.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the responsibility of the customer.

Tracking and Delivery

Tracking information will be provided when available after an order has been prepared for shipment.

Carrier tracking estimates are provided by the shipping carrier and are not guaranteed delivery dates.

Once a package has been transferred to the carrier, delivery timing may be affected by weather, carrier delays, holidays, or other circumstances outside the control of House of Cars Virginia.

Damaged or Incorrect Shipments

Please inspect your order when it arrives.

If your order arrives damaged from shipping, contains the wrong item, or appears to have been incorrectly fulfilled by House of Cars Virginia, contact us as soon as possible at houseofcarsvirginia@gmail.com.

We may request photographs of the product, packaging, shipping box, and shipping label to help evaluate the issue.

Returns and Return Shipping

Customer-requested returns are governed by our Return and Refund Policy.

For eligible returns resulting from a change of mind, incorrect customer selection, or another reason not caused by House of Cars Virginia, the customer is responsible for return shipping and a 15% restocking fee may apply.

If a return is required because House of Cars Virginia shipped the wrong item or made an order fulfillment error, the 15% restocking fee will not apply and we will provide or reimburse reasonable return shipping.

Original shipping charges are generally non-refundable except when required by law or when the return results from an error by House of Cars Virginia.

Questions

For questions regarding shipping or an existing order, contact:

houseofcarsvirginia@gmail.com